Pick up your identity card

You can collect your new ID card from the Citizens' Registration Office where you applied for it:

• You can find out when the ID card can be collected when you apply or ask at the Citizens' Registration Office.
• You can find out whether you need to make an appointment for collection when you apply or ask at the Citizens' Registration Office.
• On presentation of your old ID card, the Citizens' Office will issue you with your new ID card. If you wish to keep your old ID card as a souvenir, you will receive the document back after it has been validated.
• If you have lost your old ID card in the meantime or it has been stolen, please report the theft/loss.
• Finally, confirm receipt of the new ID card with your signature.
• You can also authorize an authorized person who is 16 years or older to pick up the items. This person must identify themselves and present a written authorization for collection.

Alternatively, you can choose the fee-based option of having your ID document handed to you in person at the front door when you submit your application:

• When handing over your ID card at the front door, you must identify yourself with a valid ID document - a valid passport or temporary passport. Your old ID card will be invalidated at the time of application and will no longer be available for this purpose. You will be informed at the time of application to what extent it will also be possible to identify yourself at the front door with a driving license card or a health insurance card containing a photograph.
• If you request information on the expected delivery date, the delivery service provider will send you an e-mail on the expected delivery date.
• If you are not at home at the time of delivery, the nearest post office will keep the item with the ID document for collection for a maximum of 7 working days. If you do not collect the item with the ID document there within this time, the item will be forwarded to your local authority. They will keep the ID document until it is collected.

Responsibility lies with the municipality and the city in which the permit was applied for.

You have applied for an ID card, which is ready for collection.

• Your old identity card (exception: old identity card is no longer available due to loss or theft)
• By proxy:
  • Authorization to collect an identity card
  • Identification document of the person collecting

• Law on identity cards and electronic proof of identity (Personalausweisgesetz - PAuswG)
• Ordinance on ID cards, eID cards for EU citizens and nationals of the European Economic Area and electronic proof of identity (ID Card Ordinance - PAuswV)
• General Administrative Regulation on the Implementation of the Identity Card Act and the Identity Card Ordinance (PAuswVwV)

• ID card and eID card fee ordinance

If your ID card is stolen or lost, you must report this to a citizens' office or the police. You can also block the online function of your ID card yourself by calling the blocking hotline.

• Authorization to collect identity card